Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the standard shipping time for orders?
We offer standard shipping across North America, typically arriving within 5 to 7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a return shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
Do you offer international shipping?
Yes, Ontario Knife Company ships our fashion collections worldwide. International delivery times and shipping costs vary by destination and are calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I care for my premium garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. Generally, machine washing cold and hanging to dry will preserve the fabric and fit.